ph11t Casino — Privacy Policy

1. Who We Are

This Privacy Policy is issued by the operator of the ph11t.vip Platform ("ph11t," "we," "us," "our"). ph11t operates an online gaming and entertainment platform accessible at ph11t.vip and via the ph11t mobile application, serving players in the Philippines.

ph11t is the data controller responsible for the personal information it collects about players and site visitors. For queries regarding this Privacy Policy or your personal data, please contact ph11t support as described in Section 15.

2. Personal Data We Collect

ph11t collects personal data that is necessary to provide its Services, comply with regulatory obligations, and maintain a safe and fair gaming environment. The categories of personal data we may collect include:

2.1 Registration & Identity Data

• Full legal name;
• Date of birth (used to verify 21+ age eligibility in accordance with PAGCOR requirements);
• Registered mobile number (Philippine +63 format);
• Email address;
• Username chosen at registration;
• Residential address (collected at KYC verification stage).

2.2 Identity Verification (KYC) Data

• Government-issued photo identification documents (Philippine passport, driver's license, SSS/UMID card, PhilHealth ID, or Voter's ID);
• Selfie or live photo for biometric comparison with submitted ID;
• Proof of address documentation where required.

2.3 Financial Data

• GCash account number (masked), Maya account reference, bank account details (masked) — used solely to process deposits and withdrawals;
• Transaction records: deposit amounts, withdrawal requests, dates, and payment method references;
• ph11t account balance history.

2.4 Usage & Gameplay Data

• Bet history: game title, stake amount, result, and timestamp for every wager placed on ph11t;
• Session data: login/logout timestamps, session duration, games played per session;
• Responsible gaming activity: deposit limits set, cooling-off periods activated, self-exclusion status.

2.5 Technical & Device Data

• IP address;
• Device type, operating system version, and browser type;
• Mobile network identifier (for Philippine network environment optimisation);
• Cookie identifiers and session tokens.

2.6 Communications Data

• Records of support interactions (live chat transcripts, email correspondence);
• Any personal information you voluntarily include in communications with ph11t support.

3. How We Collect Your Data

ph11t collects personal data through the following channels:

• Direct collection: Information you provide during account registration, KYC submission, deposit/withdrawal requests, and support interactions;
• Automated collection: Technical data collected automatically when you access ph11t.vip or use the ph11t application, including via cookies, server logs, and analytics tools;
• Third-party sources: Identity verification data returned by KYC service providers; payment confirmation data from GCash, Maya, BPI, BDO, and other payment processors; fraud detection signals from security service providers.

4. How We Use Your Personal Data

ph11t uses the personal data it collects for the following purposes:

• Account creation and management: Creating, verifying, and maintaining your ph11t Account; authenticating your identity on login;
• Service delivery: Processing deposits and withdrawals; enabling access to games and the live casino lobby; crediting and tracking bonuses;
• Regulatory compliance: Verifying your age (21+ requirement); conducting KYC and anti-money laundering (AML) checks as required by applicable Philippine law and PAGCOR guidelines; responding to regulatory and law enforcement inquiries;
• Responsible gaming: Applying deposit limits, session controls, cooling-off periods, and self-exclusion as requested or required; identifying indicators of problem gambling to enable appropriate intervention;
• Fraud prevention and security: Detecting and preventing unauthorized access, fraudulent activity, multi-accounting, and exploitation of the ph11t Platform;
• Platform improvement: Analysing aggregate usage patterns, game popularity, and session data to improve the ph11t Platform — this analysis uses anonymised or pseudonymised data wherever possible;
• Communications: Sending account-related notifications (transaction confirmations, security alerts, OTPs) and, with your consent, promotional offers and marketing communications.

5. Legal Basis for Processing

ph11t processes your personal data on the following legal grounds under the Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to perform the agreement between you and ph11t, including account operation and payment processing;
• Legal obligation: Processing required to comply with PAGCOR requirements, AML obligations, and other applicable Philippine law;
• Legitimate interests: Processing for fraud detection, security, and Platform improvement, where such interests are not overridden by your rights and interests;
• Consent: Processing for marketing communications, where your opt-in consent has been obtained and can be withdrawn at any time.

6. Sharing Your Personal Data

ph11t does not sell or rent your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment service providers: GCash, Maya, BPI, BDO, UnionBank, and other payment processors, for the processing of deposits and withdrawals;
• KYC and identity verification providers: Third-party identity verification services used to confirm your age and identity in accordance with regulatory requirements;
• Game content providers: Software providers (Pragmatic Play, JILI, PG Soft, Evolution Gaming, Asia Gaming) receive session and bet data to the extent technically necessary to deliver game services;
• Fraud prevention and security providers: Services used to detect and prevent unauthorized access, cheating, and financial crime;
• Regulatory and law enforcement authorities: PAGCOR and other Philippine government bodies where disclosure is required by applicable law or a valid legal process;
• Professional advisers: Legal, financial, and compliance advisers under obligations of confidentiality.

All third-party data processors engaged by ph11t are contractually required to process your data solely in accordance with ph11t's instructions and to maintain appropriate security measures.

7. Data Retention

ph11t retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. Specific retention periods are as follows:

• Account and KYC data: Retained for the duration of your active Account plus a minimum of five (5) years following Account closure, in accordance with AML record-keeping requirements under Philippine law;
• Transaction and bet history: Retained for a minimum of five (5) years to meet PAGCOR and AML regulatory requirements;
• Support communications: Retained for two (2) years following the resolution of the relevant query;
• Marketing consent records: Retained for the duration of your Account or until consent is withdrawn, plus a reasonable period to document compliance;
• Technical log data: Retained for up to twelve (12) months for security and fraud investigation purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Data Security

ph11t implements appropriate technical and organisational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and ph11t's servers;
• Encryption of sensitive data at rest, including financial account references and identity document images;
• Access controls limiting ph11t staff access to personal data on a need-to-know basis;
• Multi-factor authentication for all ph11t internal systems processing player data;
• Regular security assessments and penetration testing;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While ph11t takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for keeping your ph11t login credentials confidential and notifying ph11t immediately if you suspect unauthorized access to your Account.

9. Cookies & Tracking Technologies

9.1 What We Use

ph11t uses cookies, local storage, and similar technologies on ph11t.vip and in the ph11t application. These technologies serve the following functions:

• Essential cookies: Required for core platform functionality, including maintaining your authenticated session after ph11t login;
• Functional cookies: Used to remember your preferences (e.g., language, game lobby layout);
• Analytics cookies: Used to collect aggregated usage data about how players interact with the Platform, enabling us to identify and fix issues and improve the experience;
• Security cookies: Used in fraud detection and to protect against automated abuse of the ph11t Platform.

9.2 Managing Cookies

You can manage or disable cookies via your browser settings. Note that disabling essential cookies will affect Platform functionality — in particular, the ph11t login session management depends on session cookies. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Safari, Firefox).

10. Your Data Rights

Under the Data Privacy Act of 2012 and subject to applicable exceptions and conditions, you have the following rights regarding your personal data held by ph11t:

• Right to be informed: The right to be notified of the purposes for which your data is collected and used — fulfilled by this Privacy Policy;
• Right of access: The right to request a copy of the personal data ph11t holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph11t's legal retention obligations;
• Right to object: The right to object to processing based on legitimate interests, including profiling, and to opt out of direct marketing at any time;
• Right to data portability: The right to receive a copy of data you provided in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph11t has not handled your personal data lawfully.

To exercise any of these rights, contact ph11t support via live chat on the Platform. ph11t will respond to verified requests within the timeframes required by applicable law. We may need to verify your identity before processing a data rights request.

11. Children and Minors

ph11t services are strictly for individuals aged 21 years and above. ph11t does not knowingly collect personal data from persons under 21 years of age. If we become aware that an Account has been registered by a person under 21, the Account will be immediately closed and any associated data will be deleted or retained only to the extent required by law to document the incident.

Parents and guardians who believe a minor has registered an Account on ph11t should contact support immediately via live chat so that corrective action can be taken promptly.

12. Cross-Border Data Transfers

ph11t operates with game content providers and technology partners based outside the Philippines. Where your personal data is transferred to countries outside the Philippines in connection with service delivery, ph11t ensures that appropriate safeguards are in place, including contractual protections consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines. ph11t does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without appropriate contractual safeguards.

13. Third-Party Links

The ph11t Platform may contain references to payment providers, game providers, and other services. This Privacy Policy applies only to the ph11t Platform. ph11t is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party service you access in connection with your ph11t Account — including GCash, Maya, and any bank payment portal.

14. Changes to This Privacy Policy

ph11t may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players via email notification or an in-platform announcement at least 7 days prior to taking effect. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Continued use of the ph11t Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Privacy Policy, you should stop using ph11t and contact support to request Account closure.

15. Contact & Data Protection

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ph11t, please contact our support team via the live chat function available on the ph11t Platform, accessible 24 hours a day, 7 days a week.

Support Email: [email protected]

For formal data rights requests (access, correction, erasure, portability), please submit your request through live chat with the subject reference "Data Privacy Request" and include your registered mobile number for identity verification purposes.

If you are not satisfied with ph11t's response to a data rights request or believe that ph11t has violated its obligations under the Data Privacy Act of 2012, you may lodge a formal complaint with the National Privacy Commission of the Philippines (NPC) via the NPC's official channels.

This Privacy Policy was last reviewed and updated on 1 June 2026. ph11t reserves the right to update this document at any time in accordance with Section 14 above.